Frequently Asked Questions

Yes, you need to create an account and be logged in to place an order. This helps us provide a secure and personalized shopping experience and allows you to track your orders easily.

To place an order, you must first create an account on our website. Once registered, log in to your account, browse the products, add your desired items to the cart, and proceed to checkout. Please ensure that the quantity selected is a multiple of the minimum order quantity or package size specified for each product.

Note that transport cost will depend on the weight of your order, so we recommend reviewing the shipping options during checkout to choose the most cost-effective solution for you.

You can track your order by logging into your account, navigating to the “My Orders” section, and clicking on the tracking link provided for your shipment. You’ll be able to see real-time updates on your delivery status

If you have any queries, you can contact us via email, by clicking the “Request a Product” button, or by calling our customer service team. We’re here to help!

Shipments are typically processed and delivered within 48 to 72 hours upon receipt of payment.

All shipments will be delivered via road transport, with truck size (3 MT, 7 MT, or 10 MT) determined by the order volume. Only orders of 100 kg or less will be shipped by courier.